dora hoki Privacy Policy

This page describes what we collect when you use dora hoki and how we keep that data protected. We operate our platform across supported jurisdictions, and our data handling practices comply with applicable privacy and financial regulations in those regions. Your account information, payment details, and activity history are stored securely and processed only for purposes directly related to your use of dora hoki.

We collect personal data during account registration, identity verification (KYC), deposit and withdrawal processing, and gameplay. We use this data to verify your identity, process your transactions, calculate your cashback and tier status, detect fraud, and provide customer support. We do not sell your data to third parties. Our data processors—payment gateways, identity verification vendors, and hosting providers—are bound by confidentiality agreements and process data only on our instruction.

This policy explains our data collection, storage, retention, and your rights regarding your information on dora hoki. If you have questions about how we handle your data, contact our support team via the channels listed at the end of this page.

What data we collect on dora hoki

We collect your full legal name, date of birth, email address, phone number, and residential address when you create an account on dora hoki. During identity verification, we collect government-issued ID (KTP for Indonesian residents), proof of address (utility bill or bank statement), and a selfie for facial matching. We store these documents securely and retain them for the duration of your account plus a retention period required by applicable law.

When you deposit or withdraw funds on dora hoki, we collect payment method details (e-wallet account, bank account number, or QRIS identifier) and transaction history. We do not store full credit card numbers or sensitive payment credentials; instead, we work with certified payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) who handle payment data according to their own security standards.

We collect your gameplay activity on dora hoki—entries placed, games played, amounts wagered, results, and cashback earned. We use this data to calculate your weekly cashback, tier status, and referral rewards. We also collect your IP address, device type, browser information, and access logs for security and fraud detection purposes.

How we use your data on dora hoki

We use your personal data on dora hoki to verify your identity and comply with Know Your Customer (KYC) regulations. We process your payment information to execute deposits and withdrawals. We analyze your gameplay activity to calculate weekly cashback, tier progression, and referral rewards. We use your contact information to send account notifications, promotional updates (if you opt in), and support responses.

We use your IP address and device information to detect fraudulent activity, prevent account takeover, and enforce our terms. We may share anonymized, aggregated data with analytics partners to understand platform usage trends, but this data cannot identify you personally. We do not use your data for marketing purposes beyond account-related communications unless you explicitly consent.

Third-party processors and data storage

Our dora hoki platform uses third-party service providers to process your data. Payment processors (local payment, online payment, e-wallet, mobile banking, local payment, online payment, and Indonesian banks) handle your transaction data. Identity verification vendors process your KYC documents. Cloud hosting providers store our servers and databases. All third-party processors are contractually bound to protect your data and process it only on our instruction.

Our servers may be located outside your jurisdiction. By using dora hoki, you consent to your data being transferred to and stored in these locations. We maintain security measures consistent with international standards to protect your data during transfer and storage.

Cookies and tracking on dora hoki

We use cookies on dora hoki to maintain your login session, remember your preferences, and track your activity for security purposes. Essential cookies are required for the platform to function; you cannot disable these. Optional cookies help us understand how you use dora hoki and improve our service. You can manage cookie preferences in your browser settings, but disabling non-essential cookies may affect your experience.

We do not use cookies to track you across other websites. Our cookies are set only when you visit dora hoki and are deleted when you log out or clear your browser cache (depending on cookie type).

Your rights regarding your data on dora hoki

You have the right to access your personal data on dora hoki. Log into your account and navigate to Account Settings to view your profile information, verification documents, and activity history. You can request a copy of all data we hold about you by contacting our support team.

You have the right to correct inaccurate data. If your name, address, or other profile information is incorrect on dora hoki, update it in Account Settings or contact our support team. If you change your address, we may ask you to re-verify with updated proof of address.

You have the right to request deletion of your data, subject to applicable law and our retention obligations. If you close your account on dora hoki, we retain your data for a period required by financial regulations and then delete it. Some data may be retained longer if required by law or for fraud prevention purposes.

Data retention and account closure on dora hoki

We retain your personal data on dora hoki for as long as your account is active. If you close your account, we retain your data for a retention period required by applicable financial and anti-money-laundering regulations. After this period, we delete your data unless we are required by law to retain it longer.

If you request account closure on dora hoki, contact our support team. We will guide you through the closure process, verify your identity, and ensure any outstanding balance is properly handled. Once your account is closed, you cannot reopen it; if you wish to return to dora hoki, you must create a new account.

Contact us about privacy on dora hoki

If you have questions about our privacy practices on dora hoki, contact our support team via live chat, email, or phone. Support is available in English and Indonesian with documented response windows. You can also reach out to our data protection officer if you have concerns about how we handle your data.

If you believe we have violated your privacy rights on dora hoki, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.

Summary: Your privacy on dora hoki

We at dora hoki collect personal data only for account verification, transaction processing, fraud detection, and service improvement. We do not sell your data to third parties or use it for marketing without your consent. Your data is stored securely and processed by trusted third-party vendors bound by confidentiality agreements. You have the right to access, correct, and request deletion of your data subject to applicable law and our retention obligations.

Our dora hoki platform operates across supported jurisdictions and complies with applicable privacy and financial regulations in those regions. Your data may be stored on servers outside your jurisdiction, but we maintain security measures consistent with international standards. Cookies on dora hoki are used only for session management, preference storage, and security purposes.

For questions about your privacy on dora hoki, contact our support team through live chat, email, or phone. We maintain documented response windows and provide support in English and Indonesian. You can also visit our Terms page for additional information about your rights and obligations when using dora hoki. Our service is available only where local law permits; you are responsible for verifying that access and use of dora hoki comply with your own jurisdiction's law.